Update in progress…
August 17th, 2010Hello Setster users,
Some of you have asked about what’s going on with the recent changes to Setster. If you didn’t know, we’re working on the 5th rendition of the software; fixing minor issues and adding a slew of new features. Yes, yes, we’re aware that we just released a features update, but we have more in the works.
Stay tuned for more…
The Setster Team
New Features Announcement
July 19th, 2010Dear Setster Users,
You asked for features that will improve your experience with Setster and we’ve delivered them to you.
From the very beginning, we set out to make sure that your experience and that of your users is as easy and seamless as possible. We are constantly working on ways to enhance the features while at the same time keep the service simple to use.
We’ve asked for your input and received great feedback on how we can improve. To that end, we recently added a slew of new features that will both make your schedule even easier to control and make it easier for your clients to book time with you.
How did we improve Setster?
- Keep your Calendar in Sync! Now, not only can you bring your Setster appointments into Google, you can bring your busy times over to Setster and block those times from your availability. Using Google 2-Way Sync, you both bring your Google calendar into Setster and push your Setster events into your Google calendar
- The best way to stop no shows! What’s the best way to eliminate no shows? Make your client put some skin in the game. In other words, take a deposit. Your client will be much more committed to showing up if they have money on the table. With the new Partial Deposit feature, you will see your no shows disappear You can also enforce your cancellation policy with partial deposits. Now you can decide if and how much you want to charge as a partial payment up front as the appointment is being set.
- Manage multiple locations! Do you work from multiple locations, or is your business in multiple cities? Check out the new Multi-Location feature that allows you to define locations and services that are specific to only those locations.
- Don’t get stuck with a last minute cancellation! Cancellations are one of the more frustrating tenants of a service based business. Once a time is blocked out for a client, it is costly when they do not cancel the appointment in time for you to replace it with another paying client. The Enforced Cancellation Policy feature lets you determine how far in advance a client can cancel an appointment.
- Save time and lessen your work load! Giving your clients flexibility in scheduling means giving them an easy way to cancel or reschedule an appointment. One of our newest features, Client Cancel/Reschedule lets your clients cancel or reschedule directly from the confirmation email you send them. Plus you can decide how close to the appointment time you are willing to allow a cancellation or reschedule.
- Give yourself time between appointments! Do you travel between appointments? Maybe it takes some time to set up between appointments. With the new Appointment Padding feature, you can make sure you have plenty of time to travel or prepare for your next client.
- Make the most of your web traffic by capture leads from your website! Each time a client sets an appointment, we push their information intoSalesForce.com as a new lead. Now you can record your leads directly from your website, send emails and market directly without having to duplicate your efforts.
- Teach a class or hold seminars! Do you provide group services? Our new Group Session feature allows for multiple sign -ups for your service. You can even hold a one-time event and limit the number of attendees. Remember the Partial Deposit feature? Use this in conjunction with Group Sessions for a seamless event.
Check out these new features and more by singing into your account at www.setster.com.
We are always working on enhancing the features of our service and love when we get feedback and feature requests. If you feel there is something we can do to improve, please don’t hesitate to share your thoughts with us.
Wishing you success!
The Setster Team
Setster announces integration with FreshBooks
September 29th, 2009Today Setster and FreshBooks announced that we have integrated our software to allow service providers the ability to invoice from within the Setster Application.
We are constantly on the lookout to provide a streamlined experience for our clients. Whether that be a Doctor or a Consultant, we look to make their lives easier.
We joined forces with FreshBooks which is a great tool for invoicing and integrated it into our application. What this means is a when an appointment is set, the clients information is automatically entered into the FreshBooks invoicing system. The service provider can then send the invoice with the services and fees already inputted into the invoice. It is a seamless transaction not only saving the service provider time, but presents a professional polished image that they can be proud of.
We are happy to have such great partners and are excited for Setster users to give this new feature a try.
Enjoy,
The Setster Team.
Hearding attention deficit into profit
June 1st, 2009You work hard to get people’s attention. Now let’s just say you have a person’s attention. For a split second you have an opportunity. Your goal is to transact business with this person. Giving you their information is one thing, but creating commerce when you’re a service provider means setting an appointment with this person immediately.
Here’s the question… If you have multiple properties like a website, a blog and a newsletter, you Twitter and spend money on ad placement and PR, how do you transact business at the moment these efforts produce and you have someone’s attention?
Here’s the answer… Setster. Go ahead, select a service.
We’ve created an appointment setting application that gives you a variety of widgets that you can embed in websites, blogs, emails and social networking profiles.
It’s easy; you simply choose between a full sized widget like I used above, a thumbnail affiliate display, or a direct link.
Even if you don’t have a website, you can use Setster to create a professional profile where you can describe your business, your polices and accept appointments. See http://support.setster.com/ as an example.
Setster is your “Buy Now” button that transacts with the same impulse that drives human nature to the internet in the first place: convenience and immediate satisfaction. You have effectively turned your multiple properties and marketing efforts into a quantifiable transaction.
Setster…It’s time.
Bring it! Calling all willing to test our system.
February 17th, 2009We started about a year ago. The idea was simple, create a way for smart busy people to quickly find and set an appointment with a professional. As it turns out, it’s more complicated. Our original focus groups were overwhelmingly computer illiterate with most still using paper and pencil on a calendar sheet to book appointments. As we dug deeper into user segments we found that each profession has industry specific protocols when booking appointments. The gamut of users run from the neophyte to the sophisticate and right in the middle is where we’ve chosen to focus.
After many discussions with service providers and potential users, we narrowed our service offerings to those that set appointments, manage customer relations & loyalty programs and create visibility in a directory. Our first beta release has accomplished many of these development milestones and we’re looking forward to introducing beta users into our system. We could use your help. Give us feedback and be direct and candid as you work through our bugs. Let us know what we can do to improve the experience.
Until next time,
Setster Team
Setster – The Beginning
August 29th, 2008“Until one is committed, there is hesitancy, the chance to draw back, always ineffectiveness. Concerning all acts of initiative and creation, there is one elementary truth the ignorance of which kills countless ideas and splendid plans: that the moment one definitely commits oneself, then providence moves too. All sorts of things occur to help one that would never otherwise have occurred. A whole stream of events issues from the decision, raising in one’s favor all manner of unforeseen incidents, meetings and material assistance which no man could have dreamed would have come his way. Whatever you can do or dream you can, begin it. Boldness has genius, power and magic in it. Begin it now.” - Johann Wolfgang von Goethe
