News from the Setster Team

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Tackling Your Long To Do List

Your to-do list can be your best friend or your worst enemy. Each day is full of phone calls and emails to answer, appointments to set up, meetings to attend, errands to run and numerous other tasks can deter you from tackling your long to do list. Even the most organized mind can’t keep track of everything without some form of list. However, when the to-do list gets so long it becomes overwhelming. Distractions then enter the picture, and productivity becomes something that ends up eluding you. There is hope. A bit of extra time organizing will translate eventually into hours saved. (more…)

Capitalizing on Local Search and Directories

Local SearchThere are two avenues to pursue when it comes to marketing your business online. The first is general marketing, which is ideal if your business is online-only, or capable of catering to customers or buyers all over the nation or internationally. The second is local marketing, which is essential if you have a local business presence, or if you cater specifically to local customers. If you have a business that you want to sell on a local level, then being able to reach your potential customer bases through local directory search will benefit you. (more…)

Industry Example – How Online Appointment Scheduling Can Help Your Gym

Online Appointment Scheduling Gym

Efficient and quality customer management is vital to running a successful gym business. Your customers come to you, and stay with you, because your gym offers what they need to reach personal fitness objectives. As your gym business grows, an online scheduling program can assist in both maintaining returning customers and facilitating new customers by offering amenities like online appointment scheduling, payment options, and promotional campaigns. (more…)

Making It Easy to do Business with You

Easy online scheduling toolAs a service provider, getting and retaining clients is how you make your living. You provide a service to them, thereby making their lives easier in some way. The last thing you want to do is give them a hassle or a chore in return for their patronage. Often times, merely booking an appointment with a business is unfortunately precisely that. Clients have to reach you during scheduled business hours, which means that if you are closed when they have the urge to book a service, you may actually lose their business to a competitor that is open. (more…)

Get the Most out of Your Employees with Online Scheduling

When you are running a business, the last thing you want to do is waste money when it could be spent elsewhere. You also don’t wan to waste your employees time. Often times service providers do exactly this, when they misjudge the influx of customers coming in during a certain time. Either there is not enough staff to handle this influx, which means unhappy customers who have to wait longer than they would like, or there are employees sitting on the clock not being properly utilized, thereby burning a hole in your bottom line. Neither of these scenarios are very conducive to success, and can actually be perceived by both your employees and your clients as incompetence on your part as a manager of their time. So what can you as a service provider to to make sure this situation doesn’t occur at your business? Well, with an online scheduling solution, such as Setster, you can easily manage your appointments and make sure everyone is booked during the right hours that they should be booked. Setster allows your clients to book with you right on your website. They pick a slot from available times that you designate. Once a service is booked, both you and the client will be notified, and your calendar will be updated. This allows you to easily judge the number of customers coming in during any period in the day. If you are running a promotion, such as a daily deal, you can also use Setster to throttle those appointments specifically. This means that you won’t have a bunch of promotion buyers coming in at once, disrupting your regular business during times you already were busy. It’s a win win for everyone. To find out more about how online scheduling software can revolutionize the way you do business, click here.

Giving others the opportunity to succeed

As a small business owner, you a re not just a service provider, but also a manager of people. Your employees are the engine that keeps your business chugging along, and their accomplishments are very much tied to the accomplishments of your business. So how do you ensure that as their boss you are doing all you can to facilitate their success? Here are a few tips on how to energize your employees and motivate them to strive for greatness.
1. Create a Great Work Environment
The habitat in which your employees work can have a substantial effect on the quality of their work. This includes the actual physical place that they work, as well as your company culture. If either of these elements are sub-standard, you are going to have a hard time getting your employees to take pride in their work. On the other hand, if you provide both an exceptional, organized workspace, and your business’s culture is well defined and well implemented, then you can bet that any employee worth having will be more than happy to go beyond the call and reach for the stars. It’s all about leading by example. Show your employees what the standard is as far as presentation and creative drive if you want them to follow suit.
2. Foster teamwork.
Everyone wants a purpose, a directive, and not just some mundane task list. Make sure to show your employees how whatever they are doing fits in to the grand scheme of things. Establish an overall goal for your entire team, so that everyone feels like they are working together for a shared cause. This kind of big picture thinking will help foster teamwork, and will give each person more incentive to get the tasks they we’re assigned done quickly and well, as they will feel the added pressure of the rest of their team depending on them. Think of your business like an army, and you are the general. Everyone occupies their respective posts, but everyone is fighting for the same cause and the same glory.
3. Reward Hard Work
To paraphrase the book “The Art of War”, its really imperative that you show your employees some love when they deserve it, and I don’t mean just a little pat on the back. Giving an employee who has done exemplary work a solid bonus is a great way to show that employee that you value their efforts, while also dangling a perpetual carrot in front your other employees showing them what they could have if they step up their game a bit. While money is a powerful incentive, you can also think of more creative, personalized ways to reward an over-achiever. Perhaps you know they have a rather hectic schedule and would appreciate some more flexible hours. Or maybe they have they’ve been looking to advance within the company, but need some technical training, which you could provide to them for free. Whatever you think up, just make sure that they feel compensated and appreciated. You want this great performance to be a repeat performance, so don’t hesitate to make it known that your happy with them.
4. Provide learning and growth opportunities.
You want your employees to be excited, to be ambitious, and to be challenged. If they aren’t they tend to get bored, and that boredom will be easily identifiable by both you, and your customers. So make sure to not hesitate to change things up once in awhile. When you interview employees for a job, take time to ask about areas of interest. Like in Mad Men, when Don saw something in his receptionist Peggy and gave her the opportunity to become a copywriter, you should look for ways employees an chance to learn new skills and develop their special interests. It may just turn out one of the most effective things you can do to motivate them, and employees learning new skills can’t be too bad for the bottom line.
Hope this helps! Until next time!

Hiring Through Online Scheduling

There is no doubt about it. The hiring process can be long and arduous. Finding a person who is going to make your life easier, and fill a void in your company, can often be a giant pain in the butt. Just thinking about it may make your head hurt. One especially migraine inducing aspect of the hiring process is setting up interviews for potential hires. Finding the right time, and dealing with reminders and cancellations can be difficult to manage on top of all the other stuff you are doing, not to mention a huge waste of time. So how do you make this process less painless, and give yourself more time to focus on the applicants rather than focusing on when they will show up. Online scheduling software like Setster takes the guesswork and the headache out of setting up appointments and let’s you get down to business.
When you have your clients book through Setster, they select an available time from your calendar. After they select a time, both you and the applicant will be sent a notifications via text and email. This allows for clear and transparent communication, ensuring that both parties know exactly when they are to meet. Now say something comes up, like the applicant has a death in the family. They can’t make the interview. Usually this would be a hassle, as they would have to go through the process of reaching you, and if the can’t they may get looked on in a bad light and waste your time. Not with Setster. With Setster, all one has to do is simply open their confirmation email where a link brings them right to the calendar to cancel or re-schedule the appointment. Setster will again notify both parties of any change. So when you look at your calendar, you can that the status of the appointment has change, and can plan or reschedule accordingly. All through Setster. Easy peasy lemon squeezy . For more on how online scheduling can make this process and many like it go more smoothly, click here.

Who Uses Online Scheduling?

Online Scheduling software is a hot commodity right now. It is absolutely revolutionizing the service industry, by taking the legwork out of booking an appointment, a chore that is a strain on both service provider and client alike. Online scheduling software works by allowing clients to book directly on a business’s website through a simple to install widget. Click this widget takes clients to a calendar, where they can view all of a service providers available time slots, and choose the one that best suits them. It is accessible 24/7, so incoming business can be captured even when everyone involved the business is snoozing away. Some Appointment Scheduling Software, like Setster, even sends text/email notifications to both the client and service provider when an appointment is booked. The same applies for any cancellations or rescheduling that might occur. In essence, you get a clear and constant communication between both parties that isn’t subject to the pitfalls of human error, thereby making your life a whole lot easier. I think we can agree that the word easier is something that most business, like yours, are probably dying to hear more often.
But what kind of businesses use online appointment scheduling? Is online appointment scheduling right for your business? While it’s applications and potential uses are too vast for us to list in this post, here are a few of the most popular types of service that utilize this amazing tool. If your business model seems to be similar to any of these fields, then online scheduling is probably a perfect fit for you: Hairdressers, spas, dog walkers, churches, bankers, lawyers, doctors, schools, tutors. This is just a sampling, but you get the idea. Basically if you provide a service, you are going to want to check online scheduling out. We swear once you dive in, you’ll wonder how you ever survived without it. To find out more about this essential tool for the new era of customer service, click here.

So what’s that Art of War book mean anyways?


You probably have heard of “The Art of War” somewhere down the line. The Art of War old is an ancient Chinese meditation on waging strategic war attributed to Sun Tzu, a high ranking general of some sort. While it was intended as a military treatise, many in modern society have found it’s core principles to have applications in the business world as well, and it has thus been adapted as sort of a must read for the cut-throat MBA before entering his first negotiation. As a small, local, business owner, you may not be much into cutting throats either literally or metaphorically, but you are still a business with competitors, and therefore can still benefit from the gist of the knowledge that the book has to offer. In case you didn’t feel like going out and buying a copy, we went ahead and summed up some key points for you. We hope this helps you in war and in business! Or do we…..hehe
Conflict avoidance
It’s better to avoid a conflict all together than to actually engage in battle. Taking action beforehand to remove resistance from your path is much better than having to face it at full force.
Break down resistance with knowledge. Be ahead of the curb.
1. How does a business react when put under pressure. What are they likely to do?
2. Business Cycles – understand your ever changing environment. Asses the conditions/timing and adapt accordingly.
3. How competent are those in charge.
“If you know the enemy and know yourself, you need not fear the result of a hundred battles. If you know yourself but know not the enemy, for every victory gained you will also suffer a defeat. If you know not the enemy or yourself, you will succumb in every battle”
Taking Initiative
Opportunities multiply as they are seized. If you go for something, odds are you’ll discover something else. If you just wait for something to magically come to you, your more than likely going to be grasping at straws. Speed is the essence of war. Take advantage of the enemy’s unpreparedness; travel by unexpected routes and strike him where he has taken no precautions. So get out there, and be a mover and shaker. Make things happen that you want to happen. You are the master of your fate, the captain of your destiny. Lead the way and others will follow.
Using it for Hiring
If a company has a successful run, wins a lot of new business and posts great financial results, the profits “must be used as rewards so that your men [employees ] will have a keen desire to fight.” There must be a true trickle down effect.
Pay the people then divvy it up between the execs. The guys on the ground are the thing that makes the engine work.
Goal alignment. Everyone must know how what they are doing fits into the big picture. They will be more motivated and have a clearer sense of direction and purpose.

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Using Setster has helped our sales team schedule demos seamlessly! We would recommend Setster to anyone looking for an online scheduling software.

The response from my clients has been phenomenal. As a small business owner, Setster makes it much easier to manage appointments.

Setster has changed the way we handle appointment scheduling. With a simple user interface,multi-location and multi-service capability, we focus on what we do best and let Setster handle the rest.

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