“Web 2.0 is a concept that takes the network as a platform for information sharing, interoperability, user-centered design, and collaboration on the World Wide Web .”
Web 2.0 is all about the users. The new web is one that is more of an interactive process then ever. At Setster, we feel like we are part of this wave, and strive to make it as easy as possible for the business owner and client alike to streamline the appointment scheduling process and use our software to help maximize their time and realize their full potential. Here are a few ongoing trends of Web 2.0 that we are striving to integrate ourselves into.
Massive Migration to Convenience
The internet has created new levels of convenience and ease that we never would of thought possible. You can take incoming appointments almost anywhere you have a presence online. Customers now have the convenience of booking at their leisure, and don’t have to go through the dreadful process of booking appointments via phone. As a small business owner, you don’t have to answer the phone and tie up time that you could actually spend providing your service and earning money for your business.
A vast part of customer service has also been streamlined. Reminders, rescheduling, all the inconvenient, confusing, messy parts of getting a client in your door have been almost totally automated. People are automatically notified according to perimeters set by the business owner, All communication is documented and stored. This allows for a very transparent and easy to manage process that saves you time and hassle and the need for excuses or mix ups. Calculators are never wrong. Neither is Setster. You can depend on us so your clients can depend on you to have the right information anytime they need it.
24 hour gratification
Part of this automation means nothing ever closes. People can book an appointment as soon as they want to. This is great for both business owner and client. As the client can book at 3am when they have a revelation that they need a haircut while watching a Boflex infomercial, and the business owner can be snoozing for a bruising and still book that appointment like a pro.
All of these elements combine to make a service that lives and breathes making your life a little easier, and your pocket a little deeper. If you haven’t checked us out yet, please feel free to go to our website at Setster.com, or shoot us an email anytime. Happy Scheduling!
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