As a service provider, getting and retaining clients is how you make your living. You provide a service to them, thereby making their lives easier in some way. The last thing you want to do is give them a hassle or a chore in return for their patronage. Often times, merely booking an appointment with a business is unfortunately precisely that. Clients have to reach you during scheduled business hours, which means that if you are closed when they have the urge to book a service, you may actually lose their business to a competitor that is open.
They then must work with you or an employee over the phone to see when you are available, which is a pain and a strain on your time. In addition they are not given the full range of times your are available, only the times that you suggest to them. This means they are not able to easily find out if there is a time that is more convenient and in-line with their own schedules. This arduous task is why some people dread having to call in and make and appointment, and therefore is an aspect that can inadvertently effect your bottom line. So how do streamline this process in a way that creates less work for your clients and your business at the same time? With an online scheduling tool like Setster, you give clients a way to book with you 24/7 online (whether you are up or not), and without ever having to make a phone call.
Setster is an online scheduling tool that is accessible to clients through a little tab, or widget, that you put right on your business’s website. Once they click on the tab, a calendar overlay comes up right on your site that shows them the entire range of times that you are available. Once they pick a time slot, and fill out their information, the appointment is booked. The overlay disappears and the users stays on your site. As soon as the appointment is booked, notifications are sent to both the client and you, confirming the appointment. If any changes need to be made, such as a rescheduling or cancellation, all they have to do is make an edit available from the confirmation email or on the calendar, and both parties will be informed the same way.
And because Setster is a software and not a human, it does not need to sleep, and is accessible at any time, day or night. This translates into you always being open for business, or at least open for accepting business. It’s kind of like having your own personal assistant who never drops the ball. When people say you can’t get good help these days, they most certainly we’re not talking about Setster. Bravo. To find out more about this super helpful life savior of a product, checkout all of our online scheduling tools.
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