Machine Methods Consulting may sound like a large firm with a team of people waiting by the phone ready to assist your every technical need but it isn’t. It is just me trying to help as many people as one person can handle. And, until human cloning is perfected, that is likely all it will ever be. Therefore, I need to use every tool I can to save time while continuing to maintain a high level of service for my clients.
As a “business of one”, here is how my client scheduling used to often occur…
I would get a call from a client, usually in a situation where I could not pick up (for instance, if I was assisting another client). They would leave a message with a technical problem. Later, I would call them back and often they would not answer and I would leave a message. Then, just to be safe, I would follow up with an email to let them know I got the message and it sounded like something I should make a visit for. I would ask what times are good for them. They would reply back with some times, none of which were available for me. Often, several emails may bounce back and forth, voicemails left, etc. before a solid appointment time could be set.
Here is how my client scheduling happens now…
My clients go to my website, click on the Setster Appointment Widget on the right hand side of the page, choose the service they need, choose an available time, enter their contact information, and click confirm. Done.
Setster empowers my clients with knowing that if they have a service need they can schedule me, at a time available for us both, and then rest in the knowledge that I will show up and get the job done or follow up before hand if I have further questions. They have the control. There is no back and forth, no phone tag or email relays. It’s fast, it’s simple, and a tremendous time saver for everyone involved.
Patrick Rhone is Your Guy at Machine Methods Consulting in Saint Paul, MN. http://www.machinemethods.com