Efficient and quality customer management is vital to running a successful gym business. Your customers come to you, and stay with you, because your gym offers what they need to reach personal fitness objectives. As your gym business grows, an online scheduling program can assist in both maintaining returning customers and facilitating new customers by offering amenities like online appointment scheduling, payment options, and promotional campaigns. Online scheduling software may appear to be universal, but the features, services, and functionality of the many scheduling applications vary drastically. Setster is one of the original pioneers in the online scheduling industry and has been consistently known for its awesome, constantly upgrading software and elite customer support. No matter the classes you offer, Setster’s features will revolutionize your gym management.
1. Flexibility for your new and returning customers
With online appointment scheduling, customers can sign up for their favorite personal trainer or Zumba class no matter the time of day. Customers simply visit your gym’s website, check classes for open availability or check personal trainers open time slots, make their desired appointment, and afterwards confirm their selection by way of an automated email link. Customers who fail to call and cancel class bookings ahead of time have always caused major headaches for gym managers and trainers depending on head counts. Now, with a quick click, customers can easily cancel appointments without having to dial during open hours.
2. Paypal it please
On the subject of no-show customers, if your gym has a consistent problem with clients failing to make an appearance at their registered classes, you will likely find Setster’s online payment options a godsend. This is an easy way to both lower your cancelation rates and increase your income. With online booking, when customers register for a class they are prompted to make a partial or full deposit. Payments are made through Paypal, where funds can later be easily transferred in lump sums to a business checking or savings account.
3. Keep track of who matters
Online customer appointment and management systems like Setster allow you to accurately track and record the important details of the customers themselves. On the program’s home dashboard, users can see how many clients are booked for a specific trainer, determine what other classes those same customers have scheduled appointments for, and quickly see what and who the gym’s most popular classes, days and trainers are. These client analytics become extremely useful in organizing promotions and gearing new advertising campaigns to target desired niches.
4. Consolidate it all into one database
In this digital world, emails are King. Keeping all of your customer information in one online system will make customer retention and outreach more effective. You can establish a global list of customers for general gym announcements and promotions, or you can create specialized lists based on trainers or class type, like a yoga-only newsletter, to tailor advertising campaigns targeting customers’ personal fitness preferences. Adding customers to the online database has never been easier, as they will supply all of the necessary information themselves upon their first digital enrollment.
5. Multiple locations? No problem
If your gym is expanding, or if it already has multiple locations, online management solves all the problems of possible confusion among differing locations, times, classes, and trainers by allowing 24 hour global information access in one location. Setster allows you to customize what and how the customer can access your different programs across multiple locations. For example, if you have two locations, customers can select their preferred gym and then view its specified available trainers and classes.If you have multiple locations, consider adding a convenient mapping overlay for easy visual reference and even allow them to search by zip code.
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