Setster Privacy Policy

Effective: May 25, 2018

  • We collect your name, company name, address, email address, phone number(s) and other business information.
  • We use this information to provide you with our Services; for example, to confirm your identity, create your Setster Service account, contact you, provide you with advertising and marketing, and invoice you. We also use this information to make sure that we comply with legal requirements.
  • We collect data about the Setster websites that you visit. We also collect data about how and when you access your account and the Setster platform, including information about the device and browser you use, your network connection, your IP address, and information about how you browse through the Setster platform.
  • We use this information to give you access to and improve our Services and to make our platform interface easier to use. We also may use this information to provide you with advertising or marketing.
  • We collect personal information about your Clients that you share with us or that Clients provide while booking an appointment.
  • We use this information to provide you with our Services and so that you can book appointments and use the features provided within the Service.
  • We will also use personal information in other cases where you have given us your express permission -- for example, when contacting us via any channel we provide, we use certain personal information to communicate with you regarding your requests or help identify you and your concerns.
  • We collect personal information when you sign up for our Services, when you access our Services or otherwise provide us with the information.
  • Setster works with a variety of suppliers to help provide you with our Services and we may share personal information with them to support these efforts.
  • We may also share your information in the following circumstances:
  • to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
  • to help us conduct marketing and/or advertising campaigns.
  • to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
  • Personal information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our website.
  • We collect our Customers’ clients’ name, email, address, company name, phone number, IP address, payment, information requested during appointment booking, information about the Setster-supported Customer booking pages that you visit, and information about the device and browser you use.
  • We use this information to provide our Customers with the Services, including supporting and processing appointments, authentication, and payments. We also use this information to improve our Services.
  • We use some of the personal information you provide us to conduct some level of automated decision-making -- for example, we use certain personal information (for example, IP addresses) to block certain activities for a short period of time.
  • We collect this information when you use or access a booking page that uses our Services, such as when you visit a Customer’s site, book an appointment or fill a contact form on a Customer’s site that is using our Service.
  • Setster works with a variety of suppliers to help provide our Customers with the Services and we may share personal information with them to support these efforts.
  • We may also share your information in the following circumstances:
  • to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
  • If the Customer whose booking page you visit, or access directs us to transfer this information (for example, if they enable a Third Party Applications that accesses Client personal information or uses our API or data export tools to transmit this personal information to any third parties themselves).
  • to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
  • Personal information may also be shared with a company that acquires our business or the business of a Customer who collected your information, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens to our own Service, we will post a notice on our website.
  • As you visit, or browse the Setster websites, we collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device. We also collect personal information submitted by you via any contact form or feature available from within any of our Services, or make other requests to Setster via any of our websites.
  • From telephone support, we collect your phone number, call audio, and other personal information you provide us during our call. Pursuant to our Terms of Service, we may request additional documentation from you during our call to verify your identity.
  • From chat support, we collect your name, email address, information about the device and browser you use, your network connection, your IP address, chat transcript, and other personal information you provide us during our chat. Pursuant to our Terms of Service, we may request additional documentation from you during our chat to verify your identity.
  • From support portal, we collect your name, email address, website URL, information about the device and browser you use, your network connection, your IP address and other personal information you may include.
  • We collect this information when you visit the Setster websites, use Services offered on our websites or engage with us either by email, web form, instant message, phone, or post content on or through our websites (including forums, blogs and via any Messaging Feature). We also collect any additional information that you might provide to us.
  • We use cookies to recognize your device and provide you with a personalized experience on our websites, or otherwise through the Services. We also use cookies as part of the Services, for example to operate the booking for our Customers, or to keep you logged into your account and store your preferences.
  • We also use cookies to serve targeted ads from Google, Facebook, Bing, and other third-party advertising tools.
  • These third-party advertising tools use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads.
  • Opting out: You can opt out of targeted ads served via specific third party vendors by visiting the Digital Advertising Alliance.
  • We may also use web beacons, tracking technology and other automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement as well as offer our Services.
  • Please note that "Do Not Track" signals from your browser may lead to reduced or inactivity of Service functionality and or an unsatisfactory user experience and in order to make sure we offer the best Service we do not alter our data collection when we detect such signals.
  • Cookies are stored on your device to assist us in providing and improving our Services. For example, we use cookies to keep you logged into your account and we use data collection devices such as Google Analytics to help analyze our web page flow, measure promotional effectiveness and to provide you with information relevant to your interests.
  • Through first-party and third-party cookies, third parties may collect information about you while you are visiting Setster-hosted booking pages and other websites. They may use this data to show you advertisements on Setster hosted booking pages and across the Internet based on your prior visits to these sites. We do not collect this information or control the content of the advertisements that you will see.
  • Setster’s platform allows Customers to connect their accounts with Third Party Applications to alter or provide new functionalities in their account or outside of their account. These applications are all available within the Setster Service. Setster is not responsible for and has no control over how these applications function. Customers ultimately can control which applications they choose and are responsible for making sure that they do so in compliance with relevant privacy and data protection requirements.
  • In general, we will continue to store archived copies of your personal information for legitimate business purposes and to comply with the law, except when we receive a valid erasure request or, if you are a Customer, you terminate your account and your information is purged pursuant to our standard process.
  • We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.
  • We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies, other than to specific Setster Customers you are interacting with, or to Third Party Applications being used by the Customers you are interacting with for the marketing of their own products or services, or application used to offer this Service as a whole.
  • If you are a Customer using Setster’s Services, we do not use the personal information we collect from you or your Clients to independently contact or market to your Clients. However, Setster may contact or market to your Clients if we obtain their information from another source, such as from the Client themselves (for example, if they contact us directly requesting support or information regarding our Service).
  • We follow industry standards on information security management to safeguard sensitive information. Our information security systems apply to people, processes and information technology systems on a risk management basis.
  • Though we have implemented these measures designed to secure your personal information, no method of transmission over the Internet, or method of storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information. You acknowledge that you provide your personal information at your own risk and that you're not obliged to do so.